E-mail Help Center

 

Outlook Express

 

Outlook Express is the most common mail program installed on Windows machines.  To set up your account follow the steps below:

Open Outlook Express and go to Tools --> Accounts:

 

You will see the "Internet Accounts" window. Click on Add --> Mail:

 

Enter your name in the "Display Name" box and click "Next":

 

Enter your email address in the "E-mail address" box and click "Next":

 

Verify that the "Account name" matches the username we assigned, enter your password, and click "Next":

 

Click "Finish" to create the account on your computer:

 

Wait! You might Not Be Done!

The Amplex mail server only relays mail for Amplex customers. If you are online using a connection provided by Amplex, you don't need to do anything special to send mail. However, if you use another ISP such as AOL, or are checking your email from work or another location, you will have problems sending mail unless you turn on SMTP authentication. SMTP authentication is a way of letting our mail server know that you are indeed a customer, and that your email should be relayed.

Your new email account should appear in the internet accounts window as 'mail.amplex.net'. Click the new account once, and then select properties.

 

Click on the 'Servers' tab and select the checkbox labeled 'My server requires authentication':

 

Click on the 'Advanced' tab and change the SMTP port from 25 to 587:

 

Click 'OK' to save the changes. You can then close the 'Internet Accounts' window.

 

If you have any questions or problems, please contact us.